Ever since iOS 7 update was released last month, a small number of users have been noticing issues with Apple’s iMessage service.
In a statement to the Wall Street Journal, the company acknowledged that there was a problem and said that it would be fixed in an upcoming software update.
We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” Apple said. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.
There’s some evidence based on server logs that an iOS 7.0.3 update is being tested internally at Apple, and based on this statement, the update may be intended to fix the iMessage issues for the customers who are having problems. If these logs are genuine, this would be the third minor update to the software after iOS 7.0.1, which was released only for the new iPhone 5S and 5C, and iOS 7.0.2, which fixed some high-profile lock screen bugs. We’ll keep an eye out for this problem in the release notes for future iOS updates.
In the meantime, if you’re noticing any iMessage issues, you might want to try these steps ( this will cause your device to forget previously entered Wi-fi passwords ) :
1. Turn off iMessage in Settings > Messages
2. Reset networking settings in Settings > General > Reset
3. Reenable iMessage in Settings > Messages
There’s a 50-50 chance it will solve the issues.